Most real estate inquiries arrive outside business hours. Here is how to cover nights and weekends without an ISA, and stay compliant with quiet hours.
Buyers browse at night. That is when they have time. If your coverage stops at 6pm, you are handing your evening inquiries to whichever agent has coverage.
Pull the timestamps on your last 100 leads and group them by hour. For most agents the curve peaks between 7pm and 11pm on weekdays and stays high all weekend. That is the opposite of when a manual process is available.
There is a difference between responding and intruding. A reply in the portal thread or by email at 2am is fine. An unsolicited SMS at 2am is not, and in many places it is a compliance problem.
The pattern that works: respond immediately in the channel the lead used, hold any SMS until the quiet hours window opens, and have the appointment already proposed by the time they wake up.
Diviine answers inquiries the moment they arrive, in under 60 seconds, in the channel the lead used. It qualifies in conversation, offers times from your real calendar, and enforces your quiet hours for SMS. You wake up to booked showings and a summarized thread instead of a backlog.
Yes. Diviine responds around the clock in under 60 seconds and holds SMS until your quiet hours window opens so late night replies stay compliant.
You need the lead to have an answer waiting when they check. That is what an automated first response does without requiring you to be awake.
The hours when marketing texts and calls should not be sent, generally overnight in the recipient's local time zone. Diviine enforces the window you set.